Available units

BSB20215v2 CERTIFICATE II IN CUSTOMER ENGAGEMENT - QUALIFICATION OVERVIEW

BSB20215 CERTIFICATE II in CUSTOMER ENGAGEMENT - QUALIFICATION OVERVIEW

BSBCUE205 Prepare for Work in a Customer Engagement Environment

BSBCUE205v2 Prepare for work in a customer engagement environment

BSBWHS201 Contribute to Health and Safety of Self and Others

BSBWHS201v2 Contribute to Health and Safety of Self and Others

BSBCUE203 Conduct Customer Engagement

BSBCUE203v2 Conduct customer engagement

BSBCMM201 Communicate in the Workplace & BSBWOR203 Work Effectively with Others

BSBCMM201v2 Communicate in the Workplace & BSBWOR203v2 Work Effectively with Others

BSBCUE309 Develop Product and Service Knowledge for Customer Engagement Operation

BSBCUE309v2 Develop product and service knowledge for customer engagement operation

BSBCMM301 Process Customer Complaints

BSBCMM301v4 Process Customer Complaints

BSBCMM301 Process Customer Complaints v2

BSBCUS201 Deliver a Service to Customers

BSBCUS201 Deliver a Service to Customers v2

BSBCUS201v3 Deliver a Service to Customers

BSBWOR201 Manage Personal Stress in the Workplace

BSBWOR201v2 Manage personal stress in the workplace