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BSB20215 Certificate II in Customer Engagement
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課程
BSB20215 Certificate II in Customer Engagement
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BSB20115 Certificate II in Business
BSB20215 Certificate II in Customer Engagement
BSB30115 Certificate III in Business
BSB40215 Certificate IV in Business
BSB41115 Certificate IV in International Trade
BSB42415 Certificate IV in Marketing and Communication
BSB50815 Diploma of International Business
BSB51415 Diploma of Project Management
BSB51918 Diploma of Leadership and Management
BSB52415 Diploma of Marketing and Communication
BSB61015 Advanced Diploma of Leadership and Management
Staff Training & Professional Development
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BSB20215v2 CERTIFICATE II IN CUSTOMER ENGAGEMENT - QUALIFICATION OVERVIEW
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BSB20215 Certificate II in Customer Engagement
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BSBCUE205v2 Prepare for work in a customer engagement environment
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BSBWHS201v2 Contribute to Health and Safety of Self and Others
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BSBCUE203v2 Conduct customer engagement
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BSBCMM201v2 Communicate in the Workplace & BSBWOR203v2 Work Effectively with Others
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BSBCUE309v2 Develop product and service knowledge for customer engagement operation
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BSBCMM301v4 Process Customer Complaints
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BSBCUS201v3 Deliver a Service to Customers
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BSBWOR201v2 Manage personal stress in the workplace
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