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BSB20215v2 CERTIFICATE II IN CUSTOMER ENGAGEMENT - QUALIFICATION OVERVIEW

BSBCUE205v2 Prepare for work in a customer engagement environment

BSBWHS201v2 Contribute to Health and Safety of Self and Others

BSBCUE203v2 Conduct customer engagement

BSBCMM201v2 Communicate in the Workplace & BSBWOR203v2 Work Effectively with Others

BSBCUE309v2 Develop product and service knowledge for customer engagement operation

BSBCMM301v4 Process Customer Complaints

BSBCUS201v3 Deliver a Service to Customers

BSBWOR201v2 Manage personal stress in the workplace