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BSB20215 Certificate II in Customer Engagement
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BSB20215 Certificate II in Customer Engagement
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BSB20115 Certificate II in Business
BSB20215 Certificate II in Customer Engagement
BSB30115 Certificate III in Business
BSB40215 Certificate IV in Business
BSB41115 Certificate IV in International Trade
BSB42415 Certificate IV in Marketing and Communication
BSB50815 Diploma of International Business
BSB51415 Diploma of Project Management
BSB51918 Diploma of Leadership and Management
BSB52415 Diploma of Marketing and Communication
BSB61015 Advanced Diploma of Leadership and Management
Staff Training & Professional Development
Units
Level 1 Business Units
Level 2 Business Units
Level 3 Business Units
Level 4 Business Units
Level 5 Business Units
Level 6 Business Units
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Available units
BSB20215v2 CERTIFICATE II IN CUSTOMER ENGAGEMENT - QUALIFICATION OVERVIEW
Category:
BSB20215 Certificate II in Customer Engagement
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BSBCUE205v2 Prepare for work in a customer engagement environment
Category:
BSB20215 Certificate II in Customer Engagement
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BSBWHS201v2 Contribute to Health and Safety of Self and Others
Category:
BSB20215 Certificate II in Customer Engagement
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BSBCUE203v2 Conduct customer engagement
Category:
BSB20215 Certificate II in Customer Engagement
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BSBCMM201v2 Communicate in the Workplace & BSBWOR203v2 Work Effectively with Others
Category:
BSB20215 Certificate II in Customer Engagement
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BSBCUE309v2 Develop product and service knowledge for customer engagement operation
Category:
BSB20215 Certificate II in Customer Engagement
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BSBCMM301v4 Process Customer Complaints
Category:
BSB20215 Certificate II in Customer Engagement
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BSBCUS201v3 Deliver a Service to Customers
Category:
BSB20215 Certificate II in Customer Engagement
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BSBWOR201v2 Manage personal stress in the workplace
Category:
BSB20215 Certificate II in Customer Engagement
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